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FAQ

Shopping on the Emiliabox Online Store

Do I need to create an account to shop at the Emiliabox Online Store by Eatbit? How do I register?

You don’t need to create an account before to shop at the Emiliabox Online Store.
You can access the store as a guest user, or you can create an account in a few simple steps.

– Open the Emiliabox Online Store site in your browser;
– Click at the bottom left on ‘My Account’ in the Returning Customer area;
– Click on ‘Create an Account’ in the ‘New Customers’ section on the left of the screen;
– Enter your details;
– Accept the Terms and Conditions and press Enter.

A confirmation mail will be sent to the address you specified when you set up your account. You can now start shopping at the Emiliabox Online Store.

Is there a minimum order amount on Emiliabox online Store?

No, you can shop for any order amount. Orders over 69 € will be shipped free of charge. For orders below 69 € a 6,90 € shipping fee will be applied.

How do I know if my order has been confirmed?

Once you’ve completed your order we’ll send an order confirmation mail to your account email address.
If you don’t receive the mail, check your spam folder and also your promotions folder, if you are using Gmail.
Customer Service will be happy to help if you have any further queries. To get in touch, click on ‘Customer Service’.

I am unable to create an account / complete my purchase. What can I do?

If you encounter navigation difficulties or are unable to complete a purchase at the Emiliabox Online Store, first of all make sure your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) is updated to the latest version.

If you still have problems please contact Customer Service. To contact us click on Contact or call the phone number xxxxxxxxx.

Payments

What payment methods can I use at the Emiliabox Online Store?

The following payment methods are available at the Emiliabox Online Store:

– Credit Card
– PayPal
Which Credit Cards are accepted?

You can buy products from the Emiliabox Online Store using these cards: Visa, Visa Electron, Postepay, Mastercard and American Express.

Is it safe to use a credit card to pay for purchases at the Emiliabox Online Store?

Using a credit card to shop at the Emiliabox Online Store is quick and easy.

To ensure the maximum level of protection the transaction is carried out on the bank’s secure server.
The Emiliabox Online Store does not store credit card data, but thanks to the link with the bank server you can purchase products without having to re-enter your data once you have made the first purchase. Simply select ‘Registered Card’ in the payment methods.

All information you supply to the bank is encrypted using the SSL protocol. Transactions made at the Emiliabox Online Store are Verisign certified.

Shipping and Delivery

How much does shipping goods within Italy cost?

Shipping costs 6,90 € for online orders within Italy, including islands. Shipping is free on orders over 69 €.

Can I have my purchases shipped to other countries? How much will it cost?

Of course. The Emiliabox Online Store can ship products to the following countries: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Iceland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Monaco, UK, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary. Shipments cannot be made to the following countries: Switzerland, Norway, the Canary Islands, Andorra, Liechtenstein, Turkey, Gibraltar, Aland Islands, Channel Islands, Ceuta, Melilla and Campione d’Italia.

Shipping costs 6,90 € for online orders within abroad.  Shipping is free on orders over 69 €.

When will I receive my order?

Once your order is confirmed, it is usually packed and handed to courier within 1 working day. Delivery within Italy takes between 2 and 3 working days. For shipments to Europe, delivery times are up to 7 working days.

Orders placed over the weekend or public and/or national holidays will be processed on the following workday. For some European countries, delivery times may increase, due to the customs operations.

As soon as your order is handed to the courier you will be sent a shipment tracking link by email and a text message will be sent to the mobile phone number you entered when placing the order.

How can I find out where my order is?

When your order is ready for shipment you will receive a shipment tracking link by email and via a text message to the mobile number you specified when placing the order. You can check the status and location of your order at any time on the courier’s website.

Didn’t receive the email? Check your spam folder and also your promotions folder, if you are using Gmail.

What should I do if ordered items are missing from the pack I receive or if it contains damaged products?

If you notice any products are missing from the pack at the time of receipt, or if it contains products that are different from the products ordered or if it contains damaged products, please contact Customer Service promptly by clicking on Contact to send a message or by calling the phone number xxxxxxxxx.
If the pack is open when you receive it or sealed with adhesive tape that does not bear the Emiliabox logo you can accept the delivery under reserve or refuse it: please inform Customer Service of the situation as soon as possible so that we can find out what went wrong.

What should I do if the pack I receive has been tampered with or damaged?

Carefully check the pack when it is delivered: if you see signs of tampering or damage, the best course of action is to refuse to accept the delivery and then get in touch with Customer Service as soon as possible.

Just click on the Customer Service link on the site or call the phone number xxxxxxxxxx.

Returns and Refunds

Why can’t I return food products or cosmetics?

To protect our Customers and for reasons of hygiene the right of cancellation is available only for products that can be resold without giving rise to potential consumer health risks. That’s why we are unable to accept returns of food products and cosmetics, since we are unable to guarantee that the products have been preserved adequately.

For which products is the right of cancellation available?

The right of cancellation is applicable to all non perishable products available at the Emiliabox Online Store (e.g. books, gadgets, kitchen utensils, etc.).

You cannot return:

Products that may deteriorate or expire rapidly (foods, including alcoholic and non-alcoholic beverages);
sealed products that cannot be returned for hygiene or health protection reasons (cosmetics);
products that have been opened after delivery;
products packaged to your specifications or clearly personalised products;
orders for which an invoice has been issued.

What is the cost of returning products?

Returns can be made free of charge: send the request to Customer Service within 14 days from the date of reception of the products.
To contact Customer Service click on the Contact link on our site or call the phone number xxxxxxxxx.

Can I return products if I am not satisfied with them?

Contact Emiliabox Online Store Customer Service so we can carry out the necessary checks.
Just click on the Contact link on the site or call the phone number xxxxxxxx.
See also point 7 General Terms and Conditions.

Coupon code

I’ve received a Coupon code, how can I use it to make online purchases?

Once you’ve put the products you require in your Cart, you can enter your Coupon code in the ‘Coupon code’ box, then click ‘Apply Coupon’: the value of your discount will be automatically subtracted from the total amount of your order.

To complete the order click on ‘Proceed to Checkout’.



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